Guarantee
We offer a Live Arrival Guarantee on all of the plants that we sell. We guarantee that your new plant baby will arrive happy and healthy!
If your plant or cuttings arrive dead, it’s completely dried out or mushy or it’s not the right item, please immediately take a photo or video of it and send it to help@notfancyplants.com. This must be submitted to us on the day of arrival. Submissions after 24 hours have passed will no longer be considered.
Plants are living things and some broken stems, torn leaves, leaf drop or drooping, wilting, curling, creasing, yellowing, browning of the leaves or soil spillage is normal from the weather and the stress of shipping. These issues are not covered in our guarantee. Plants are very resilient and will bounce back under these circumstances.
During the months of November to April if temps are below 50 in your area, you must add our Winter Shipping Protection to your order. If this is not added to your order during these months, the order will not be covered in our live arrival guarantee. We do not offer protection or a guarantee from damage due to heat. Please make sure to bring your package inside as soon as it’s delivered during the summer and winter months.
Shipping
For plants and cuttings, we generally ship orders on Mon-Wed but during busy times we may ship Mon-Sat. Orders are shipped out in the order that they were received. In house processing times are 1-3 business days (slower times) and 5-7 business days (busier times). It all depends on what day of the week you order, how busy we are and what the weather is like. We always strive to ship out as quickly as possible without sacrificing the quality or safety of the plants. When upgrading to priority mail or express this does not change the in house processing times of your order. This only speeds up the actual time in transit.
Regular USPS Ground Advantage transit times are generally 2-5 business days. Priority mail is 1-3 business days and Express is 1-2 business days. Not all products are eligible for priority or express shipping. The available shipping options will always be listed during checkout.
For physical items that are not plants or cuttings, we ship Mon-Sat and in house processing times are generally 1-3 days (slow times) and 5-10 days (busier times). This includes gardening and plant accessories, t-shirts, mugs, other apparel, seeds, planters, glassware, etc.
We do not process or ship orders on national holidays and we do not always ship out on Saturdays.
We ship nationwide throughout the continental US. We do not ship to Hawaii, Alaska or Puerto Rico at this time.
We reserve the right to delay shipping if we feel it will be too cold, too hot or if other severe weather is expected (hurricanes, tornadoes, bad storms, fires, etc). If we delay shipping for any reason, we will notify you.
Depending on what items you order, they may ship out in separate packages and have different ETAs. Each order/package will have its own tracking number that will be provided to you.
At times we may offer products from our partners, affiliates or vendors who may ship the item directly to you. You will still receive the same level of service, shipping times and will receive a tracking number for each package. For some plants we have greenhouses in Florida and California that your plant may be shipped from directly to you. This helps to avoid any additional or unnecessary stress on the plant.
Things to keep in mind:
To avoid plants overheating or freezing, please check your weather prior to ordering. Do not leave plants out in the weather after they’ve been delivered as this can quickly cause damage.
Please make sure when placing an order that you double check and provide a valid and correct shipping address. We are not responsible for items delivered to an incorrectly entered address by the customer. For plant orders, we do not ship to P.O. Boxes. You must provide a residential or business address or your order will be canceled.
Packaging:
For cuttings: We take great pride and care in the products that we send out and cuttings are Mama Reds jam 🙂
They are all packed with love and we try to provide a beautiful presentation with the packaging (who doesn’t like pretty things!?!), so they make a great gift as well.
If you’d like a small gift card added for free, please let us know in the notes at checkout and what you’d like it to say.
We include free items with every cuttings order. This may be extra cuttings, a tiny plant, a cute pot, stickers, seeds, plant markers, pot stickers, a trinket or who knows what we might come up with… it changes all the time 🙂
The cuttings will be wrapped in a damp paper towel or packaged with a small amount of sphagnum moss to keep them moist during shipping. We then wrap them in either saran wrap or a small baggie to hold the moisture in.
For seeds: They are packaged in small Mylar recloseable packets or clear recloseable packets depending on what item you’ve purchased.
For plants: They are shipped in their grower pots or cups. This helps to reduce the stress on them and protect the roots during transit.
How much is shipping?
Shipping is calculated at checkout based on what you ordered, how many and where it’s being delivered to. If there’s a free shipping promotion running, it will be listed in the banner on the top of the website. Current Promotion: FREE Shipping Storewide! 🏷️📦🥳
Do you guarantee arrival dates?
Unfortunately, due to many factors such as busy seasons, weather and various issues with carriers and postal services we cannot guarantee an arrival date. If your ordering for a special occasion you can contact us prior to ordering to see if we can accommodate.
Can I have my order shipped to more than one address?
At this time we cannot ship to more than one address per order. If you need to send to multiple locations, please submit your orders separately.
I received an email with my tracking number but when checking it says it hasn’t left your facility yet?
We pre-print our shipping labels and packing slips ahead of time and then ship them out in batches. So you may receive a notification with tracking information prior to the package actually being sent out. Don’t worry, your order isn’t lost, it just hasn’t left our hands yet. Once the carrier receives the package from us, the tracking usually updates within a few hours.
Do you include winter protection such as heat packs and thermal insulation?
If the weather is below 50 degrees (day or night) you must add our Winter Shipping Protection to your order or it will not be covered by our live arrival guarantee.
We reserve the right to delay shipping if we feel it will be too cold for your plants or cuttings during transit. If we delay shipping, we will notify you.
We will not replace or issue credit for items that were damaged due to the cold that did not have winter protection added to the order.
Even if you live in a warmer state, please keep in mind that the plants will travel either from Western New York, Florida or California to you and may go through colder states while in transit.
If you would like your order to be shipped at a later date or you forgot to add a heat pack, please contact us within 24 hours of placing your order.
What if my Package is Lost, Stolen, Delayed, Sent to the Wrong Address or Damaged?
We strongly recommend taking photographs and a video of your package before and after opening. The shipping carrier may want this for documentation if you need to file a claim. It is the buyers responsibility to file a claim and handle the process with the carrier. We will assist with any information that may be needed from our end.
You agree to these shipping terms and understand the risk of receiving plants through the mail when purchasing.
If you’ve checked the tracking and it shows as delivered and you have not received your package, please contact the carrier to try and locate it. If the package cannot be found, a claim will need to be filed with them.
Once your package has been scanned in by the carrier, all delivery inquiries should be directed to them.
We’re not responsible for lost, delayed, stolen, wrong addresses or damaged packages, extreme weather conditions (heat or cold) or natural disasters.
We do offer Route Protection Insurance that covers lost, stolen or damaged packages. You have the option during checkout to purchase this protection for a small additional fee. Route is not owned or a part of Mama Reds Not Fancy Plants. We’ve only partnered with them to offer this service to our plant customers for additional shipping coverage.
What carriers do you use?
We use USPS, FedEx and UPS. Which carrier is used depends on what you order, order size, what rates they return for the shipment, speed of delivery offered and where the item is shipping from. We will choose the best method for your order. The majority of orders are shipped via USPS.
What do I do if I entered the wrong shipping address or need to make changes to the address or my order?
Please contact us immediately with the change. We will do our very best to update it and try to catch it before the order is shipped out.
Will my cuttings or plant look like the ones shown?
You will not receive the exact plant or cuttings as pictured unless specified. However it will be very similar in form and size. Coloration may vary slightly.
Where is Mama Reds located? Do you have a physical storefront?
We’re located in Western New York but also have greenhouses in Florida and California that some of our plants ship from directly to you. We don’t currently have a retail location but we do offer arrangements for local pickup or meet up. We would love to have a retail location in the future 🙂