We want our customers to be happy and have a great experience with us!
We offer a live arrival guarantee (see “What are your shipping methods, policies, guarantees and time frames” on our FAQ Page for full details). After that it’s difficult with plants and cuttings because once they leave us we can’t control what happens to them, how they’re cared for, the conditions they’re kept in, the environment they’re in, etc. We’re just a very small business and can’t cover all of them when it’s out of our control. We do stand by our products but within reason. We will definitely help you throughout the process, so please don’t ever hesitate to reach out to us!
Please make sure to read the full product description and our policies so you’re aware of what you’ll be receiving and how we do things.
If the order arrives in bad condition or you received the wrong item, please immediately upon delivery take photos and a video of the item(s) and the box and send them to us. We will review them and respond to you with a possible resolution. You must contact us within 24 hours of delivery with a photo that was taken upon arrival and unboxing of the package.
All sales are final and we do not accept any returns or exchanges at all. Any returns sent to us will be at the customers expense and will not be reimbursed.
We do not issue refunds for any plants or cuttings but do offer replacements and shop credit on a case by case basis at our discretion. Gift cards, shipping and sales tax are non-refundable/creditable. If the item was sent to the wrong address because it was entered wrong during checkout, we cannot issue a replacement or credit.
If you need to cancel your order, please contact us within 4 hours of placing the order. After this time, we cannot guarantee that we’ll be able to cancel it. It will depend on what step the order is in the pulling, packing and shipping process.
We reserve the right to refuse service, for any reason, at any time.