How do I use a discount or coupon code that I received?

You can enter your code during checkout and the discount will be automatically applied to your cart total. Codes cannot be used on certain products such as gift cards, sales tax, shipping and where otherwise specified. They are valid for in stock items only and expiration dates vary (see offer details for dates if applicable). Only one code may be used per transaction. If we currently have a sale going on, the cart will automatically detect whether you will save more from the sale or the code and apply the greater discount. Codes cannot be used for pre-orders, rainchecks, transferred or sold. Offers cannot be redeemed for gift cards or cash.

I have store credit. Can I purchase other items and use my credit as part of the order?

Yes! You can shop as usual and just enter your store credit code at checkout and it will be applied to your order.

How do I use my rewards?

To use your rewards, you’ll see a prompt during checkout letting you know how many rewards you have available to use. You can then click the button to use them and they’ll be applied to your order.

How do I create an account?

Visit the Account page and you’ll be able to set one up.

Do you offer gift cards or gift certificates?

We do! We offer gift cards that are available for purchase here.

How do I track my order?

Visit the Account page and if tracking has been updated you can view it there.

We also send you a confirmation email with your tracking number once your order has shipped.

Help! I’ve forgotten my password and I can’t log in!

Visit the Account page and click on the forgot password link. Instructions on creating a new password will be emailed to you. If you still continue to have issues, feel free to Contact Us.

Guarantee

We offer a Live Arrival Guarantee on all of the plants that we sell. We guarantee that your new plant baby will arrive happy and healthy! 

If your plant arrives dead, the roots are completely dried out or it's not the right item, please immediately take a photo or video of it and send it to help@notfancyplants.com. This must be submitted to us on the day of arrival. Submissions after 48 hours have passed will no longer be considered.

Plants are living things and some broken stems, torn leaves, leaf drop or drooping, wilting, curling, creasing, yellowing, browning of the leaves or soil spillage is normal from the weather and the stress of shipping. These issues are not covered in our guarantee. Plants are very resilient and will bounce back under these circumstances.

During the months of November to April if temps are below 50 in your area, you must add our Winter Shipping Protection to your order. If this is not added to your order during these months, the order will not be covered in our live arrival guarantee. We do not offer protection or a guarantee from damage due to heat. Please make sure to bring your package inside as soon as it's delivered during the summer and winter months.

Shipping

For plants and cuttings, we generally ship orders on Mon-Wed but during busy times we may ship Mon-Fri. Orders are shipped out in the order that they were received. In house processing times are 1-3 business days (slower times) and 5-7 business days (busier times). It all depends on what day of the week you order, how busy we are and what the weather is like. We always strive to ship out as quickly as possible without sacrificing the quality or safety of the plants. When upgrading to priority mail or express this does not change the in house processing times of your order. This only speeds up the actual time in transit.

Regular ground transit times are generally 2-5 business days. Priority mail is 1-3 business days and Express is 1-2 business days. Not all products are eligible for priority or express shipping. The available shipping options will always be listed during checkout.

For physical items that are not plants or cuttings, we ship Mon-Fri and in house processing times are generally 1-3 days (slow times) and 5-10 days (busier times). This includes gardening and plant accessories, t-shirts, mugs, other apparel, seeds, planters, glassware, etc.

We do not process or ship orders on national holidays.

We ship nationwide throughout the continental US. We do not ship to Hawaii, Alaska or Puerto Rico at this time.

We reserve the right to delay shipping if we feel it will be too cold, too hot or if other severe weather is expected (hurricanes, tornadoes, bad storms, fires, etc). If we delay shipping for any reason, we will notify you.

Depending on what items you order, they may ship out in separate packages and have different ETAs. Each order/package will have its own tracking number that will be provided to you.

At times we may offer products from our partners, affiliates or vendors who may ship the item directly to you. You will still receive the same level of service, shipping times and will receive a tracking number for each package. Please note that for some supplies and accessories we are an amazon affiliate and your order will arrive directly from amazon for these products. There will be a note stating this on the individual product page if this applies. For some plants we have greenhouses in Florida and California that your plant may be shipped from directly to you. This helps to avoid any additional or unnecessary stress on the plant.

Things to keep in mind:

To avoid plants overheating or freezing, please check your weather prior to ordering. Do not leave plants out in the weather after they've been delivered as this can quickly cause damage.

Please make sure when placing an order that you double check and provide a valid and correct shipping address. For plant orders, we do not ship to P.O. Boxes. You must provide a residential or business address or your order will be canceled.

Packaging:

For cuttings: We take great pride and care in the products that we send out and cuttings are Mama Reds jam :)

They are all packed with love and we try to provide a beautiful presentation with the packaging (who doesn't like pretty things!?!), so they make a great gift as well.

If you'd like a small gift card added for free, please let us know in the notes at checkout and what you'd like it to say.

We include free items with every cuttings order. This may be extra cuttings, a tiny plant, a cute pot, stickers, seeds, plant markers, pot stickers, a trinket or who knows what we might come up with... it changes all the time :)

The cuttings will be wrapped in a damp paper towel or packaged with a small amount of sphagnum moss to keep them moist during shipping. We then wrap them in either saran wrap or a small baggie to hold the moisture in.

For seeds: They are packaged in small Mylar recloseable packets or clear recloseable packets depending on what item you've purchased.

For plants: They are shipped in their grower pots. This helps to reduce the stress on them and protect the roots during transit.

How much is shipping?

Shipping is calculated at checkout based on what you ordered, how many and where it's being delivered to. If there's a free shipping promotion running, it will be listed in the banner on the top of the website. Current Promotion: FREE Shipping Storewide! 🏷️📦🥳

Do you guarantee arrival dates?

Unfortunately, due to many factors such as busy seasons, weather and various issues with carriers and postal services we cannot guarantee an arrival date.

Can I have my order shipped to more than one address?

At this time we cannot ship to more than one address per order. If you need to send to multiple locations, please submit your orders separately.

I received an email with my tracking number but when checking it says it hasn't left your facility yet?

We pre-print our shipping labels and packing slips ahead of time and then ship them out in batches. So you may receive a notification with tracking information prior to the package actually being sent out. Don't worry, your order isn't lost, it just hasn't left our hands yet. Once the carrier receives the package from us, the tracking usually updates within a few hours.

Do you include winter protection such as heat packs and thermal insulation?

If the weather is below 50 degrees (day or night) you must add our Winter Shipping Protection to your order or it will not be covered by our live arrival guarantee.

We reserve the right to delay shipping if we feel it will be too cold for your plants or cuttings during transit. If we delay shipping, we will notify you.

We will not replace or issue credit for items that were damaged due to the cold that did not have winter protection added to the order.

Even if you live in a warmer state, please keep in mind that the plants will travel either from Western New York, Florida or California to you and may go through colder states while in transit.

If you would like your order to be shipped at a later date or you forgot to add a heat pack, please contact us within 24 hours of placing your order.

What if my Package is Lost, Stolen, Delayed, Sent to the Wrong Address or Damaged?

We strongly recommend taking photographs and a video of your package before and after opening. The shipping carrier may want this for documentation if you need to file a claim. It is the buyers responsibility to file a claim and handle the process with the carrier. We will assist with any information that may be needed from our end.

You agree to these shipping terms and understand the risk of receiving plants through the mail when purchasing.

If you’ve checked the tracking and it shows as delivered and you have not received your package, please contact the carrier to try and locate it. If the package cannot be found a claim will need to be filed with them.

Once your package has been scanned in by the carrier, all delivery inquiries should be directed to them.

We're not responsible for lost, delayed, stolen, wrong addresses or damaged packages, extreme weather conditions (heat or cold) or natural disasters.

We do offer Route Protection Insurance that covers lost, stolen or damaged packages. You have the option during checkout to purchase this protection for a small additional fee. Route is not owned or a part of Mama Reds Not Fancy Plants. We've only partnered with them to offer this service to our plant customers for additional shipping coverage.

What carriers do you use?

We use USPS, FedEx and UPS. Which carrier is used depends on what you order, order size, what rates they return for the shipment, speed of delivery offered and where the item is shipping from. We will choose the best method for your order.

What do I do if I entered the wrong shipping address or need to make changes to the address or my order?

Please contact us immediately with the change. We will do our very best to update it and try to catch it before the order is shipped out.

Will my cuttings or plant look like the ones shown?

You will not receive the exact plant or cuttings as pictured unless specified. However it will be very similar in form and size. Coloration may vary slightly.

Where is Mama Reds located? Do you have a physical storefront?

We're located in Western New York but also have greenhouses in Florida and California that some of our plants ship from directly to you. We don't currently have a retail location but we do offer arrangements for local pickup or meet up. We would love to have a retail location in the future :)

We want our customers to be happy and have a great experience with us!

We offer a live arrival guarantee (see "What are your shipping methods, policies, guarantees and time frames" above for full details). After that it's difficult with plants and cuttings because once they leave us we can't control what happens to them, how they're cared for, the conditions they're kept in, the environment they're in, etc. We're just a very small business and can't cover all of them when it's out of our control. We do stand by our products but within reason. We will definitely help you throughout the process, so please don't ever hesitate to reach out to us!

Please make sure to read the full product description and our policies so you're aware of what you'll be receiving and how we do things.

If the order arrives in bad condition or you received the wrong item, please immediately upon delivery take photos and a video of the item(s) and the box and send them to us. We will review them and respond to you with a possible resolution. You must contact us within 48 hours of delivery with a photo that was taken upon arrival and unboxing of the package.

All sales are final and we do not accept any returns or exchanges at all. Any returns sent to us will be at the customers expense and will not be reimbursed.

We do not issue refunds for any plants or cuttings but do offer replacements and shop credit on a case by case basis at our discretion. Gift cards, shipping and sales tax are non-refundable/creditable. If the item was sent to the wrong address because it was entered wrong during checkout, we cannot issue a replacement or credit.

If you need to cancel your order, please contact us within 4 hours of placing the order. After this time, we cannot guarantee that we'll be able to cancel it. It will depend on what step the order is in the pulling, packing and shipping process.

We reserve the right to refuse service, for any reason, at any time.

If a product becomes out of stock we reserve the right to send a replacement of equal or greater value and of the same quality.

The plants you receive will vary in cutting type and size depending on the variety of plant and what is available. When we refer to a cutting in this listing it means it may be a single leaf (for varieties that can be propagated this way), a node and a leaf, a top cutting, a branch, it may have roots and it may be unrooted. We'll send ones that are rooted if we have them but we do not guarantee this.

Each cutting will be labeled so you know exactly what the cutting/plant is.

Upon arrival:

Please keep in mind that plants and cuttings are fragile and living things. They can go through a great deal of stress when being cut (if cuttings) and can endure quite a rough experience during transit (no light, temperature changes, mishandled, etc). Due to these factors, some browning, leaf drop, drooping, wilting or yellowing is completely normal and to be expected. For plants, some of the soil may have been shaken loose from the pot. The plant or cuttings are still good and viable as long as there's no damage to the roots and the plant or cuttings are not mushy or very hard and brown. Your plant or cuttings will need time to destress and get used to the new environment.

For plants:

We suggest carefully removing any damaged or yellow leaves or broken stems. Thoroughly water the plant but don't let it stay in any standing water. Place it in a warm spot with bright, indirect light. Do not repot, take cuttings or fertilize the plant for at least a few weeks to give it time to settle in to its new environment.

After this time, feel free to repot the plant in the planting medium and pot of your choice. You can also google the plant to find more great tips on the care and proper growing conditions for each plant.

For cuttings:

Remove any damaged or yellow leaves but make sure to leave at least one leaf. Place them in a cup, jar, vase or container with water. Only put enough water in the container to cover the node (the little bump on the bottom of the stem where a leaf was or would come out of). Don’t cover the whole stem. They've already been pre trimmed for you, but if not, make sure no leaves at all are touching the water. These things will cause rot. You can also place a tiny dab of super glue on the very tip of the bottom of the stem. This seals it like a liquid band aid and helps to prevent rot as well. Keep them in a warm place with bright, indirect light. Change out 50% of the water once a week until roots are 2-3 inches.

Then plant them in a container with the planting medium of your choice. You can also google the plant and propagation to find more great tips on the best method, care and growing conditions for each plant!

If you're unsure of what a cutting or node is or how to propagate, we encourage you to research (google, youtube) before purchasing. We do include a basic guide with each order to help you get started the day they arrive.

After 24 hours of receiving your order, we aren't liable for items that don't root, fail to thrive or don't make it due to incorrect methods or lack of care. So please research or reach out!

What will I get and when?

With the monthly subscription boxes you'll get one different plant or a set of plant cuttings (depending on which box you chose) every month.

What are the subscription options?

You can pay monthly or up to a year in advance. You can cancel at any time. We don't offer refunds or credits on boxes that have already been billed or shipped for the month. If you wish to cancel, please do so before your next billing and shipment cycle.

Number of Seeds per Packet:

Some rare varieties or those that are large seeds contain 10-15 seeds per packet. Varieties with medium to average sized seeds contains 25-50 seeds per variety. Varieties with small or tiny seeds contain 50-100 seeds per packet.

Individual seed packets will have the name, variety, seed count, date packed for and month tested on each label.

How to Store Seeds:

There are methods that can help prolong the life of your seeds such as storing them in a cool, dry, dark place. We have found that by storing them in a glass container (air tight) or in a sealed Mylar bag and placing them in the refrigerator, freezer or a temperature controlled atmosphere definitely helps. You can also put a desiccant pack in with them to help remove moisture and keep them dry.

What are heirloom seeds?

We consider seed varieties that are over 50 years old and open-pollinated to be heirloom seeds.

Are all of your seeds Non-GMO?

Yes. We will never knowingly buy, sell or share seeds that have been genetically engineered or are a genetically modified organism.

Are all of your seeds organic?

No. We do sell some organic varieties but we are not 100% organic or certified organic at this time. The varieties that we have that are organic will be listed as such on the individual product page.

Are your seeds treated with neonicotinoids or other pesticides?

No. Our seeds are not treated with neonicotinoids or other pesticides.

Visit our Contact Us page. We love to talk to you but please do not message us or leave a comment on social media regarding an order. We may not see it and it's hard to manage customer service in multiple places. Please always use our contact us page or email address to get in touch regarding an order.

Please feel free to reach out to us at any time with ordering questions, plant or gardening questions or if you need help at all. We love to talk all things green! Please keep in mind, I (Mama Red) am not a master gardener or expert houseplant person. I'm just a regular plant lover who likes to share my hobby with others :) I myself am still learning new things all the time!